$135,000 - $155,000 / Year
Position Overview:
Eligible for a hybrid work schedule split between home & office.
You may know us for our extensive menu of delicious food… and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®” since 2014.
The Gift Card Program Senior Manager will lead the majority of our $150M+ annual gift card business and co-manage a direct report. Reporting to the Senior Director of Public Relations & Global Branding, this role drives gift card program growth, oversees day-to-day operations, and partners across departments to enhance the guest experience. From card production and fulfillment to vendor partnerships and performance analysis, you’ll manage all aspects of our gift card program and serve as a central link between internal teams and external partners.
You’ll thrive in this role if you are a:
- Strategic Thinker: who sees the big picture but also willingly dives into all the details
- Strong Collaborator: who builds productive partnerships across Marketing, IT, Finance, Guest Services, Legal, and more
- Data-driven Decision Maker who leverages insights to guide priorities and improve performance
- Natural Leader who brings others along, provides mentorship, and thrives in high-visibility roles
Here’s more of what you’ll get to do:
- Lead the gift card strategy by identifying opportunities for growth across physical, digital, and third-party channels, aligning with broader business goals.
- Manage daily program operations, including gift card production, fulfillment, reporting, and troubleshooting, ensuring a seamless guest experience.
- Collaborate across departments—partner with Marketing to support campaigns, work with Finance and Legal to ensure compliance, and coordinate with Guest Services to resolve inquiries and issues.
- Oversee vendor relationships, including third-party platforms and card manufacturers; negotiate contracts and ensure performance against SLAs and KPIs.
- Track and report on program performance, using analytics to drive insights, improve processes, and present findings and recommendations to senior leadership.
What we require:
- Familiarity with gift card platforms and technologies is a must
- 3+ years of experience in program or project management, with a focus on gift cards, retail, or loyalty programs
- Proven ability to manage cross-functional teams and collaborate across departments
- Strong analytical skills with the ability to leverage data to make informed decisions
- Excellent written and verbal communication skills
- Detail-oriented with strong organizational and project management skills
- Degree in a related field preferred, or an equivalent combination of education and experience
What we prefer:
- Experience working with vendor partners such as Fiserv, BlackHawk Network (including CashStar), and InComm
- Background in e-commerce, retail, or digital payments
- Knowledge of compliance regulations related to gift cards and financial transactions
- Strong negotiation and vendor management experience
What we offer:
- Eligible for annual bonus
- Vacation and sick time
- Medical, Dental & Vision
- 401K with company match
- Tuition reimbursement
- 25%-35% discount when dining as a guest
- Annual stipend for dining in our restaurants
About the Company:
Named to FORTUNE Magazine’s “100 Best Companies to Work For®” list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people—this defines who we are and where we are going.
We currently own and operate 353 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands. Internationally, 34 The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.
We are an E-Verify and equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.
#SoCheesecake #LifeAtCheesecake
